Shipping Policy

Processing time for all our ready-to-wear wigs, extensions, and wig products takes 24-48 hours. For custom wigs, construction starts 24 hours after purchase. Your orders cannot be changed after that; custom sales are final at this point.

• All deliveries are handled by our courier partner DHL Worldwide Express. Deliveries within the UK are available Monday to Friday and take 1-3 working days after dispatch.
• Deliveries are carried out Monday to Saturday (excluding Sundays and public holidays).
• Standard Delivery is free for orders over £200.
• You will receive a tracking number via email once your order has been dispatched.
• A signature will be required on receipt.
• If you are unavailable to receive your parcel, the courier will leave a delivery card and may attempt a second delivery.

INTERNATIONAL DELIVERIES

• DHL Express is available Monday to Friday and takes 3-5 working days from the moment your order has been dispatched.
• You will receive a tracking number via email, and you can track your parcel once your order has been dispatched.
• Our couriers deliver during normal business hours, and a signature will be required upon receipt.
• International delivery costs £15 within Europe and North America.
• All customs and import charges on orders placed must be paid for by the recipient. Fantastic Wigs Limited is not responsible for these charges and has no control over the costs, as customs policies and import duties vary from country to country.
• If you are unavailable to receive your parcel, the courier will leave a delivery card.
• Please note that orders will not be delivered on any public holiday dates in your country. On these occasions, delivery should be expected to arrive the next working day.

UNDELIVERED ORDERS

• You can track your parcel with the tracking number provided via email once your goods have been dispatched. If the estimated delivery time has passed and you still have not received your order, please email us at support@fantasticwigs.co.uk. 
• We aim to meet the delivery times stated above. However, during busy periods (including sales), deliveries may take longer than usual. Our company cannot be held responsible for any lost or stolen parcels as a result of delivery instructions provided to the courier.